DELIVERY POLICY
- At the moment, all deliveries are only within Peninsular Malaysia, Sabah & Sarawak. Street names and postcodes must be correct and accurate.
- STRICTLY NO REFUND for shipping & handling charges.
- All orders are dispatched and delivered by the designated carrier from Monday to Friday, excluding weekends and public holidays.
SHIPPING CHARGES
- Shipping cost will vary according to product and destination. Product Weight will be determined by actual or volumetric weight (VW), whichever is higher, and will be automatically calculated during checkout.
- If the packaging seal is opened or damaged, DO NOT accept the parcel.
- If you are not at home to receive your purchased order, please contact the carrier service (courier service) within a stipulated timeframe for the next deliveries or pick-up.
- If the order is not collected within the stipulated time, the order may be disposed and there shall not be any refund for the amount purchased for that order.
- We only use standard packaging materials for all orders.
- We deliver each order to one delivery address within Malaysia.
DELIVERY LEAD TIME
- Order confirmation and closing time are before 1 pm from Monday to Friday (except public holidays and considered the next business working day where applicable).
- Confirmed orders will be processed within the next 1 to 2 business working days, excluding Saturday, Sunday & public holidays.
- Delivery lead time for Orders to arrive (after processing and packing) is as follows:-
- Within Peninsular Malaysia: 3 – 5 business working days.*
- Within Sabah & Sarawak: 5 – 7 business working days.*
- *subject to courier service changes.
SALES, PROMOTIONS & FESTIVE PERIODS
- During peak online sales & promotional periods, orders and deliveries may take a longer time. For festive seasons, please place your order 10 days in advance in addition to the regular lead time required.
